Discover a Career with Great River Resort & Casino

Pay:

$15.50/hour (including premium pay) with 40 (full-time) / 20 (part-time) hours of Paid Time Off upon hire

Job Summary
The Resort Club Representative is the first point of contact for guests engaging with Great River Casino Resort's loyalty program. This role requires a guest-first attitude and a strong ability to explain benefits, register new members, and support casino marketing events. The ideal candidate is outgoing, tech-savvy, and thrives in a high-energy environment.

Essential Duties and Responsibilities

• Enroll guests in the Resorts Club loyalty program and ensure accurate account setup.
• Promote club benefits, events, and current promotions.
• Assist with promotional activities, giveaways, and drawing events.
• Maintain an orderly and professional front desk area.
• Accurately document transactions, prizes, and guest interactions.
• Answer guest questions and address concerns promptly and professionally.
• Cross-promote amenities, hotel, dining, and entertainment options.
• Follow all company policies and gaming regulations.

Work Environment

• Casino environment with exposure to noise and secondhand smoke
• Standing or walking for extended periods
• Frequent interaction with the public

Qualifications

• High school diploma or equivalent required
• Previous customer service or hospitality experience preferred
• Excellent interpersonal and communication skills
• Comfortable with computers and data entry
• Ability to work flexible shifts, including nights, weekends, and holidays
• Must be 18 years of age or older
• Must be able to obtain and maintain an Iowa Racing and Gaming Commission license