Discover a Career with Great River Resort & Casino

Essential Duties and Responsibilities: List the job's most important functions and responsibilities. Include all important aspects of the job, whether performed daily, weekly, monthly, annually, or any that may occur at irregular intervals.

• Preparation of client quotes and data required for billing.

• Prepare billing and final event details for booked groups and events.

• Analyze and reconcile accounts to identify outstanding balances.

• Communicate with customers to negotiate payment plans while maintaining exceptional customer relations.

• Set up and maintain new client data list as well as existing master sale records.

• Comfortable with system interfaces including exporting/importing data among various systems.

• Review, rewrite, update contracts for potential clients.

• Maintain and track inventory from promotional products. Assist in ordering.

• Generate sales leads through the research of community events, business activity and social events.

• Develop and track the progress of booked events in our hotel/banquet hall/conference rooms.

• Perform somewhat repetitive but essential duties for the sale team.

• Proficient in Excel and other Microsoft Office products.

• Prepare written correspondence for weekly reports.

• Prepare billing and final event details for booked groups and events.

• Assist in the welcoming of guest and clients that are coming to the facility who have booked events.

• Responsibilities include supporting the sale of guest rooms, meeting space and other services to customer groups, managing accounts, and conducting site inspections, prospecting and generating new business.

• Responsible for establishing customer relationships that will encourage repeat business.

• Must promote cooperation and teamwork between all employees and always provide exemplary guest

services to maintain department efficiency and complete guest satisfaction.

• Assure an environment which emphasizes cooperation, communication, and teamwork with all departments.

• Support compliance with all internal procedures and regulatory requirements, including those associated with underage and intoxicated guests.

• Support current law and policy to provide a work environment free from illegal and discriminatory behavior.

• Complete job duties with minimal supervision, maintain acceptable attendance, and use appropriate judgment.

• Job duties, tasks, work hours, work requirements, and other duties as assigned may be added or changed at any time.

Knowledge, Skills, and Abilities:

Associates degree preferred, or equivalent work experience.

• Minimum one year of prior hotel or group sales experience.

• Must have excellent verbal and written communication skills.

• Knowledge of guestroom sales, planning and execution of sales solicitation efforts that are consistent with established the sales and marketing objectives.

• Possess organizational skills to function effectively with attention to detail while meeting established deadlines.

• Maintain and promote a professional appearance and demeanor.

• Ability to think outside of the box with a keen awareness of trends and opportunities.

• Ability to implement highly leveraged programs company-wide.

• Work in a fast-paced, busy environment while maintaining physical and mental stamina for significant periods of time and the proper mental attitude and ability to deal effectively with guests, management, employees, and

outside contacts.

• Ability to analyze, interpret department needs and results, and solve complex problems under pressure, and meeting deadlines in an interruptive environment.

• Excellent customer service skills and the resiliency to deal with difficult guests in all types of business

conditions and work effectively and courteously with fellow employees.

• Ability to maintain strict confidentiality including, but not limited to, player activity, claim activity, financial data, marketing plans, and policies.

• Ability to solve complex problems and maintain mental concentration for significant periods of time.

• Ability to perform assigned duties under frequent time pressures and in an interruptive environment.

• Ability to perform a broad variety of tasks and deadlines with an irregular work schedule.

• Ability to communicate effectively with guests and all levels of employees in both oral and written form.

• Ability to work in casino and office environment with excessive noise levels, bright lights, and smoke

environment.

• Knowledge of all facilities and promotional events available to guests on property.

• Has the resiliency to deal with difficult guests in all types of business conditions and the ability to work effectively and courteously with fellow employees.

Job Specialized:

A sound understanding of and skill in several activities which involve a variety of practices and precedents or a basic understanding of the theory and principles of the discipline. Typically requires an Associate's degree (A. A.) or equivalent from two-year college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.